SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in United Kingdom will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-12 Business days |
| Canada, Europe |
7-12 Business days |
| Australia, New Zealand |
7-15 Business days |
| Central & South America |
10-15 Business days |
| Asia |
10-20 Business days |
| Africa |
15-20 Business days |
*This doesnât include our 1-2 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lixova (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lixova.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Dark brown and brunette
The brunettes color is almost like a dark ash blonde color or light ash brown and the dark brown is very reddish like a medium. Brown with red hues the colors are way off so I'm asking to exchange for darker ones and you should also use better pictures take the time to take real pictures in good lighting to see indoor color and outdoor in the sun hue color
Video is dark brown and brunette is even lighter and ashy but otherwise very good quality.
Love it
Clip feels secure in my hair. Not like it's going to fall out
Claw clip
I received lots of compliments. People thought it was my real hair. I really liked it and will order another one.
Great looks so real
I finally got the replacement ponytail clip. The second one arrived in perfect condition. I love it thank you
Ponytail
Fabulous and fun. Much admired by my friends and great way to upscale your look
Awesome
Love it
For ponytail extension
I like the ponytail extension, but took for ever to recieve it.
Absolutely love it wish you made him longer
Absolutely love it wish you would make them longer
I love it thank you so much
As Promised!
As shown, just clip it onto your ponytail and viola! I have a full, long gorgeous movie star ponytail đđ
I love the dream claw ponytail! Just pull my own hair up & ready to go! It looks great clipped on!
Love it !
I was sceptical of what it was going to be like when it arrived & I was pleasantly surprised.
It's fantastic, I love it & it looks great đ
Claw ponytail
I love it n matches great going to order more Thank you
Auburn pony tail
Love it! It feels like real hair, and so soft.. Thank you! I'm awaiting on my next order.. Thank you! Lisa
Ponytail Clip
Love it. Beautiful hair. Great quality
Excellent thanks Wiggy
Thank You for the speedy delivery and great product!
Loved it!
I love the clip. It's so much easier to do!! I rec this product for people with arthritis. I ordered more.
Very pretty
I love it. Looks and feels like real hair.
Nice
It is very nice and full, substantial. Nice color I canât wait to wear it
Perfect hair matching
Got mine and itâs just perfect it also looks great!
Ponytail extension clip
I loved my ponytail wave clip
I got so much compliments
Wearing it
Pony clip
Love how easy to place in my hair.. looks great and fun.
Best ponytail ever
This thing is beautiful itâs thick itâs full nobody even realized it wasnât my hair. It looks natural very well-made well worth every penny.
Wavy ponytail, claw extension
I received mine last week, and I love it, I wear it all the time.